Shipping policy

Shipping Policy

Everything below applies to orders placed at blackwaterwashcompany.com. If something goes wrong with your order, email support@blackwaterwashcompany.com and a person will answer you.

Order processing

Orders are processed Monday through Friday, excluding public holidays. Most orders leave our facility within 1–2 business days of being placed. Orders placed on a weekend or holiday begin processing the next business day.

You will receive a confirmation email when you order, and a second email with tracking as soon as your parcel ships.

United States shipping rates

  • Free Standard Shipping on orders of $70 USD or more
  • Standard Shipping — $8 USD on orders under $70 USD
  • Express Shipping — $15 USD, available on any order

Estimated transit time after dispatch: 3–7 business days for Standard and 2–3 business days for Express. These are carrier estimates, not guarantees, and do not include our processing time.

International shipping

We currently ship to Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, and the United Kingdom.

International orders ship via USPS or DHL Express. Live rates for both are calculated at checkout based on your destination and cart weight, so you see the exact cost before you pay.

Transit times vary by destination and customs processing. DHL Express is typically the faster of the two.

Duties, taxes, and customs

International orders may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are not included in your order total and are the responsibility of the recipient. They are set by your local customs authority, not by us, and we cannot predict or refund them.

Customs clearance can add time to delivery. Parcels refused at customs or unclaimed may be returned or destroyed by the carrier; we cannot refund shipping in those cases.

Subscription orders

If you subscribe, your recurring orders ship automatically on the delivery schedule you selected (every 1, 2, or 3 months). The shipping rates above apply to each recurring order the same way they apply to a one-time purchase.

You can pause, skip, reschedule, or cancel a subscription at any time from your account. Changes made before an order is processed apply to that order; changes made after it has been processed apply to the next one.

Tracking your order

Tracking is emailed when your parcel ships. Tracking can take up to 24 hours to show movement after you receive it — that is normal and does not mean anything is wrong.

Delays

Once a parcel is with the carrier, transit is outside our control. Weather, customs, and carrier backlogs can all add time. If your tracking has not updated in 7 business days (domestic) or 21 business days (international), email us and we will open an investigation with the carrier.

Lost or damaged parcels

Our products are liquids and we pack them to survive freight, but damage occasionally happens. If your order arrives damaged or leaking, email support@blackwaterwashcompany.com within 7 days of delivery with photos of the parcel and the product, and we will make it right.

If tracking shows delivered but you do not have the parcel, check with your household and neighbours first, then contact us so we can file a claim with the carrier.

Incorrect addresses

Please double-check your shipping address at checkout. We are not able to reroute a parcel once it has shipped. If an order is returned to us because of an incorrect or incomplete address, we will refund the product cost once it arrives back, less the original shipping cost. Reshipment requires a new shipping charge.

Shipping restrictions

Because our products are liquids, some carriers and destinations restrict how they can be transported, and some expedited air services are unavailable. If we are unable to ship your order to your address, we will contact you and refund it in full.

Returns and refunds

Shipping charges are non-refundable except where an order is cancelled by us or arrives damaged. For returns, exchanges, and our money-back guarantee, see our Refund Policy.

Questions

Email support@blackwaterwashcompany.com. We reply within 1–2 business days.